ORDER AND RETURN

Payment

• How can I pay?

Discounts

• How do I enter my discount code?

Availability

• My favourite model is sold out in my size what can I do?

Returns

• Can I exchange my shoes for a different size?
• How does a return work?
• Can I try Groundies on before buying?
• How do volume discounts affect the refund if one of these products is returned?

Shipping

• What are your shipping options and costs?
• How long does a delivery take?
• My delivery never arrived what should I do?
• To which countries do Groundies ship?

Orders

• How can I cancel my order?
• Where can I find my invoice?
• Why haven’t I received an order confirmation yet?