Good news! We offer free size exchanges within 30 days as part of our Guaranteed Happy Feet Policy.
You can request an exchange directly through our online returns portal — quick and easy.
Here’s how it works:
Go to our returns portal
Enter your order number and email address, then click Start.
Select the size you’d like to receive.
Send your item back using the free return shipping label provided.
Once your return arrives at our warehouse and is inspected, we’ll ship your replacement pair.
Please note:
Exchanges are size-only and for the same model
Items must be unworn (indoor try-on is fine)
Exchanges are subject to availability
The full process may take up to 14 business days
No worries if it takes a little time — we’re excited to finally offer this option and make size exchanges easier than ever!